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Terms & Conditions

Mohasagor IT Solutions – Service Policy

At Mohasagor IT Solutions, we are committed to delivering high-quality digital solutions while ensuring transparency and professionalism throughout our service process. Below is a detailed outline of our service policy for website and software development:

 1. Requirement Collection & Analysis

  • Before initiating any project, we engage in a detailed discussion with the client to understand and document all functional and technical requirements.
  • A formal agreement or scope of work (SOW) is created, which both parties must review and approve before development begins.

 2. Development & Delivery

  • Our team follows a structured development process to deliver the project in line with the approved requirements.
  • We provide regular progress updates and demo sessions during the development phase to ensure client feedback is incorporated.

 3. Delivery & Handover

  • Upon project completion, we conduct a final review session and obtain client approval before delivering the full project.
  • The final product is handed over with necessary credentials, documentation, and user training.

 4. Post-Delivery Change Policy

  • After the final delivery and client approval, any additional features, layout changes, or new requirements will be treated as enhancement requests and may be subject to a service charge.
  • The cost and timeline for such changes will be estimated and agreed upon before implementation.

 5. Technical Support Policy

  • We offer lifetime technical support for any bugs or errors found in the original design and development delivered by our team.
  • This support includes fixing technical glitches, broken links, and layout issues related to our delivered code.
  • Support does not cover third-party updates (e.g., plugin/theme changes, hosting changes), new feature requests, or client-modified code issues.

 6. Maintenance & Upgrade Services

  • We offer ongoing maintenance and upgrade packages (monthly/yearly) to keep the system updated and secure.
  • Clients can opt into a maintenance plan for regular content updates, plugin or system upgrades, and technical health monitoring.

 7. Communication & Response Time

  • Our support team is available Saturday to Thursday, 10:00 AM – 7:00 PM.
  • We aim to respond to client queries within 24 hours on business days.

 8. Ownership & Copyright 

  • Clients are lifetime system users, not system owners. All rights reserved by Mohasagor IT Solutions
  • Clients aren't allowed to use the scripts with other domains. 
  • Clients aren't allowed to share the source code with others or misuse project scripts. 
  • Clients aren't allowed to modify the source code and features developed by self-developers or third-party companies. 

 

 8. Payment & Refund Policy

  • All payments are milestone-based as per the project agreement.
  • No refunds will be issued once a project or milestone has been approved and delivered unless specified in the contract.

 9. Client Responsibilities

  • Clients must provide timely feedback, necessary content, and access credentials during the project.
  • Any delay in providing information may impact the project timeline and delivery.

 10. Confidentiality & Data Security

  • We respect client confidentiality and ensure that all shared information is kept secure.
  • A non-disclosure agreement (NDA) can be signed upon request.

 

For any questions or support, please contact:

+88 01814-801801

info@mohasagorit.solutions

www.mohasagorit.solutions